Empowering frontline employees with a seamless digital experience

Retail managers need to understand employee satisfaction and trends, but survey data is overwhelming, too many numbers and not enough insight. Survey platforms weren't designed for retail and hospitality workers, they needed a mobile experience that worked in fast-paced environments.

The Relesys platform was reimagined as a central hub for the entire employee experience, bringing communication and survey into one cohesive system.

At the same time, the platform became more tailored to the needs of frontline workers with mobile-first approach. Communication tools were refined to better connect headquarters with front-line staff, and surveys were seamlessly integrated into daily workflows.

The introduction of the platform led to significant improvements in both user experience and business performance. Survey participation increased, particularly among under 18 frontline workers who previously faced friction in navigating web-based tools.

The platform strengthen the overall adoption of the survey and communication modules and positioned Relesys as a more integral part of day-to-day operations supporting both headquarters and frontline employees.